Our Shipping Policy

At Primes Distribution, we’re committed to delivering your orders quickly and safely. Below you’ll find details about our shipping process and delivery options.

Processing Time

All orders are processed within 1–2 business days after payment is received.
Orders placed on weekends or holidays will be processed on the next working day.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.
We work with reliable carriers to ensure your products reach you on time and in good condition.

Delivery Time

Delivery times vary based on your location and product availability:

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

Once your order ships, you’ll receive a confirmation email with tracking information.

Order Tracking

You can track your shipment using the tracking number provided in your shipping confirmation email.
If you haven’t received tracking details within 3 business days, please contact us.

Delays

While we make every effort to ensure timely delivery, delays may occur due to factors beyond our control (weather, carrier issues, or high demand). We’ll notify you if there’s any significant delay.

Shipping Restrictions

Some oversized or restricted products may not be available for delivery to certain areas.
We currently ship within the United States and Canada. For international orders, please contact us before placing your order.

Damaged Packages

If your order arrives damaged, please take photos of the packaging and product, and contact us within 48 hours. We’ll arrange a replacement or refund as needed.

Need Assistance?
For questions about shipping or delivery, contact us at sales@primesdistribution.com.